{"id":63,"date":"2026-08-13T12:25:27","date_gmt":"2026-08-13T10:25:27","guid":{"rendered":"https:\/\/novogin.cc\/?page_id=63"},"modified":"2026-09-23T22:34:26","modified_gmt":"2026-09-23T20:34:26","slug":"voorwaarden","status":"publish","type":"page","link":"https:\/\/novogin.com\/en\/voorwaarden\/","title":{"rendered":"Terms of use"},"content":{"rendered":"
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TERMS OF USE<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Terms of use<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Terms governing use of the website, professional research orders, product documentation and support.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Website and order terms<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Last updated:<\/strong> 21 September 2026<\/p>

These terms govern access to novogin.com and orders that Novogin may lawfully accept. By using the website or submitting an order, you agree to these terms. Mandatory rights that cannot lawfully be excluded remain applicable.<\/p>

1. Novogin and contact<\/h2>

Novogin operates this website and catalogue. Questions about these terms, products, orders or certificates can be sent to info@novogin.com<\/a>.<\/p>

2. Research use and self-declaration<\/h2>

The catalogue is intended for professional laboratory research environments. Products described as research materials are not intended for use in humans or animals, diagnosis, treatment, prevention, consumption or administration. Information on the website must not be treated as medical, veterinary or dosing advice.<\/p>

Access to the catalogue is based on your self-declaration that you are aged 21 or over and will use the products solely for lawful laboratory, analytical or scientific research. You are responsible for the accuracy of your declaration and the intended use. Use in humans or animals remains prohibited.<\/p>

Novogin does not routinely independently verify professional researcher status, Chamber of Commerce or VAT registration. Natural persons are not excluded solely because they do not have a business or laboratory. Guest checkout is available. Novogin retains its own legal obligations and may request specific information when necessary for legal compliance, fraud prevention, payment or delivery.<\/p>

3. Product identity and availability<\/h2>

Product availability depends on the exact item, format, strength, batch, destination, buyer and applicable law. Publication of information, a price, stock indication or documentation does not guarantee acceptance of an order or regulatory approval. Novogin may correct errors, restrict availability, refuse an order or cancel an unfulfilled order where reasonably necessary.<\/p>

4. Product information and external literature<\/h2>

We aim to keep catalogue information accurate and up to date. Images may illustrate packaging but must not be used to infer a different strength, composition or batch. External publications describe research on a named substance in general and do not establish the identity, quality, safety, efficacy, lawfulness or regulatory status of a specific Novogin product.<\/p>

5. Certificates and batch data<\/h2>

A certificate, analysis or report describes the tested sample and the measurements stated in it. Novogin may link this document as substance documentation to vial and pen formats and their strength variants. The measurements remain associated with the tested sample. The documentation link does not automatically confirm the retail content, device characteristics or delivered batch of every format. A certificate is not a marketing authorisation, medical approval or guarantee of suitability for a particular purpose.<\/p>

6. Orders and contract formation<\/h2>

Submitting an order is an offer to purchase under these terms. An automatic acknowledgement confirms receipt but does not necessarily constitute acceptance. A contract is formed only when Novogin expressly accepts or dispatches the order, subject to mandatory law. Before acceptance, Novogin may require information necessary for legal compliance, fraud prevention, address checks or payment. This is not a general verification of professional researcher status.<\/p>

Check the product, variant, quantity, price, delivery and contact details before submitting an order. Report errors immediately. Changes may no longer be possible once processing has begun.<\/p>

7. Prices, taxes and payment<\/h2>

Prices are displayed in EUR unless stated otherwise. Checkout shows the amount payable and the payment methods available for the transaction. Taxes, shipping and other charges are applied or disclosed where required. Payment is processed through the method selected at checkout. Novogin may delay acceptance or dispatch until payment is authorised.<\/p>

Use your order number as the payment reference so that we can match the payment to your order.<\/strong><\/p>

8. Shipping<\/h2>

Available destinations, methods, costs and order-specific delivery information are shown at checkout or in the confirmation. Estimated delivery times are not guarantees unless expressly agreed to be binding. The shipping and returns policy<\/a> forms part of these terms.<\/p>

9. No voluntary business returns<\/h2>

Novogin does not offer business customers voluntary returns, exchanges or refunds for a change of mind. Professional research products require controlled identification, handling and traceability. Business orders are final once accepted, except where goods are incorrect, damaged, defective or non-conforming, Novogin agrees otherwise in writing, or mandatory law requires a different remedy.<\/p>

A research-only designation does not remove rights that cannot lawfully be excluded. If a buyer qualifies as a consumer and statutory withdrawal or conformity rights apply, those rights take precedence over conflicting terms.<\/p>

10. Order issues<\/h2>

Inspect deliveries as soon as possible. Contact us without undue delay at info@novogin.com<\/a> about missing, incorrect, damaged or potentially compromised goods. Keep labels, batch numbers, packaging and reasonable photographic evidence. Do not return any product without written instructions, particularly if it is leaking, damaged or otherwise unsafe to transport.<\/p>

11. Responsible and prohibited use<\/h2>

You are responsible for complying with the laws, institutional requirements and safety procedures applicable to possession, storage, handling, import, export and use. You must not:<\/p>